Q. What do I do after I accept a babysitting booking?
A. After accepting a babysitting booking online, we require you to contact the client within 24 hours to introduce yourself to them directly. If a client wants to meet with you beforehand, depending on how far in advance a bookings is placed, this is possible. If you do meet, for security reasons, please ensure you arrange to meet in a public place. If for any reason you feel uncomfortable when you arrive at a babysitting booking – please ensure you follow our guidelines for your own safety here at our Terms & Conditions page
Q. What age do I have to be to be able to join your agency?
A. Rockmybaby® believes that 21 years is a suitable age for nannies/sitters to represent our company.
Q. Are my personal details kept confidential?
A. Yes they are. All information about you is kept in our secured part of our site. This information is kept only for reference to the sitting job.
Q. Why do I have to fill in a profile page?
A. Your profile will be sent to the parents once you have accepted the babysitting job. This is just to let the parent know a little bit about yourself, please make sure this is user friendly, talks about your experience with children. For your own security, please do not put any personal information ie mobile phone, email address etc.
Q. Why do I have to fill in the registration contact form that is emailed through to us?
A. Once you register you will be emailed through a contact registration form, this has your references – which will need to at least include two child related referees. Medical questions and general information we require to have on file. Please email this through to your regional office as soon as possible and they will then bring you in for an interview.
Q. Am I able to charge a higher hourly rate?
A. Not for babysitting bookings, the rates on the website pricing page are the rates you are to be paid and under no circumstances are you to ask for more money. The nanny rates are negotiable between you and the family.
Q. How is payment made?
A. Payment is made to you in cash at the end of the evening/day - in some cases the client may be invoiced for the full amount and your regional office will make payment directly to you. You will need to supply the regional office with confirmation of hours and your bank account.
Q. What is the job summary form for?
A. This is for your own personal use – please take along with you to the babysitting booking. Arrive 5 - 10 min before you are required, so you have time to fill in with the client/s before they leave.
Q. What should I do if a family asks if I am available to babysit for them again?
A. Under no circumstances are you to accept private bookings – if a client requests you again, that is not a problem. Inform the client to email through to the regional office and request you - we can assign the booking directly to you. If you have been contacted by a client to babysit again, please also contact your regional office to inform them as well. If we find that you have been taking private bookings with clients, we will suspend your account with Rockmybaby® and you will no longer be part of our group.
Q. How do I apply for a nanny job?
A. Please follow instructions on the nanny job page. Click apply, this will open your email account up, if you use Hotmail or yahoo, you will need to manually email through along with the correct JOBID number and making sure you have the correct office email. Attach your CV each time you apply for a nanny job, make sure your CV does not have any personal contact information ie take out mobile phone, home phone numbers, street number, date/month of your birth date. This is for security reasons – as we forward your CV on to clients.
Q. Should I get nanny insurance?
A. Yes – we strongly recommend that all nannies take insurance, please contact your area office and they will let you know what type of insurance you should carry.
Q. What do I do after I accept a babysitting booking?
A. After accepting a babysitting booking online, we require you to contact the client within 24 hours to introduce yourself to them directly. If a client wants to meet with you beforehand, depending on how far in advance a bookings is placed, this is possible. If you do meet, for security reasons, please ensure you arrange to meet in a public place. If for any reason you feel uncomfortable when you arrive at a babysitting booking – please ensure you follow our guidelines for your own safety here at our Terms & Conditions page
Q. What age do I have to be to be able to join your agency?
A. Rockmybaby® believes that 21 years is a suitable age for nannies/sitters to represent our company.
Q. Are my personal details kept confidential?
A. Yes they are. All information about you is kept in our secured part of our site. This information is kept only for reference to the sitting job.
Q. Why do I have to fill in a profile page?
A. Your profile will be sent to the parents once you have accepted the babysitting job. This is just to let the parent know a little bit about yourself, please make sure this is user friendly, talks about your experience with children. For your own security, please do not put any personal information ie mobile phone, email address etc.
Q. Why do I have to fill in the registration contact form that is emailed through to us?
A. Once you register you will be emailed through a contact registration form, this has your references – which will need to at least include two child related referees. Medical questions and general information we require to have on file. Please email this through to your regional office as soon as possible and they will then bring you in for an interview.
Q. Am I able to charge a higher hourly rate?
A. Not for babysitting bookings, the rates on the website pricing page are the rates you are to be paid and under no circumstances are you to ask for more money. The nanny rates are negotiable between you and the family.
Q. How is payment made?
A. Payment is made to you in cash at the end of the evening/day - in some cases the client may be invoiced for the full amount and your regional office will make payment directly to you. You will need to supply the regional office with confirmation of hours and your bank account.
Q. What is the job summary form for?
A. This is for your own personal use – please take along with you to the babysitting booking. Arrive 5 - 10 min before you are required, so you have time to fill in with the client/s before they leave.
Q. What should I do if a family asks if I am available to babysit for them again?
A. Under no circumstances are you to accept private bookings – if a client requests you again, that is not a problem. Inform the client to email through to the regional office and request you - we can assign the booking directly to you. If you have been contacted by a client to babysit again, please also contact your regional office to inform them as well. If we find that you have been taking private bookings with clients, we will suspend your account with Rockmybaby® and you will no longer be part of our group.
Q. How do I apply for a nanny job?
A. Please follow instructions on the nanny job page. Click apply, this will open your email account up, if you use Hotmail or yahoo, you will need to manually email through along with the correct JOBID number and making sure you have the correct office email. Attach your CV each time you apply for a nanny job, make sure your CV does not have any personal contact information ie take out mobile phone, home phone numbers, street number, date/month of your birth date. This is for security reasons – as we forward your CV on to clients.
Q. Should I get nanny insurance?
A. Yes – we strongly recommend that all nannies take insurance, please contact your area office and they will let you know what type of insurance you should carry.