Q. What is the screening process you undertake on your nannies and babysitters?
A. All of our nannies have Enhanced Criminal Background Checks (DBS Checks, formerly known as CRB Checks) or appropriate international police checks as well as First Aid Training. All our nannies/sitters have been interviewed by one of our consultants in a face to face interview, or rarely a Skype or phone interview. They will have relevant child related experience and/or childcare qualifications with reference checks that have been personally conducted by one of our consultants. We pride ourselves in providing our families with the highest calibre of professional nannies/sitters. We also do an ID document check to be sure the nannies are in the United Kingdom legally.
Q. Will I get the same babysitter every time I book?
A. You are able to request a certain babysitter, by adding the babysitters name in special requests, or you can email through to your regional office and put through a request. We will always let the sitter know that you have requested them and if they are unable to accept the booking, then it will be made available to others as sometimes the requested sitter may not always be available.
Q. Do I get a refund if you can’t find a babysitter?
A. Yes - if Rockmybaby® is unable to place a babysitter with your booking, your agency fee is fully refundable. Once confirmation of a sitter is made the booking fee is non-refundable. Also view our Terms & Conditions page in regards to refunds.
Q. How many children can you have with one babysitter?
A. We have a maximum of four children per babysitter - Rockmybaby® consultants at their discretion may request that more than one babysitter is required for reasons of safety and wellbeing of the children. For example if a client/s booked one babysitter for four children under the age of three - this would require two babysitters.
Q. What are the difference in prices between Nannies and babysitters?
A. Please view our pricing page for the hourly rates of our babysitters in your area. Nanny rates are negotiable between you and the nannies at the time of the interview, unless you have advertised your position as a non-negotiable flat rate. Our babysitter’s are paid £10 per hour and given £15 in taxi fare after midnight.
Q. Does it cost anything to register our nanny request on the website?
A. No – there are no upfront fees for registering your nanny request. Our placement fees are applicable when employment is offered to one of our carers - please view our pricing page to find out costs on our placement fees.
Q. How long can the recruitment process take?
A. Each nanny request is unique according to your location and the availability of our nannies. Once your request has been received it will get posted on our nanny jobs board and emailed out to all our screened nannies on the database. We will then forward you the resumes of the nannies that would like to be considered for your position. This process can take anywhere between 1 - 2 days or a few weeks.
Q. What additional housekeeping duties can we ask the nanny to do?
A. Normally nannies are expected to keep all children’s rooms and living areas clean and tidy, children’s laundry, change linen and organize children meals. At the time of the interview discuss with the nanny what extra duties you are interested in the nanny performing. At this stage you have clearly outlined what is required of the position and if the nanny is happy to include in her contract.
Q. What additional insurance do we need?
A. Rockmybaby® London recommends in the strongest possible terms that parents be sure that their nanny has public liability insurance in place, before they commence work. All policies should provide cover in the event of an incident occurring while the nanny is carrying out her professional duties, with a limit of indemnity of not less than £1M. Rockmybaby® thoroughly vets candidates through a rigorous screening process but accidents can and do happen and insurance should be in place to cover anything that may happen to your children in the care of a nanny or babysitter. As an employer, you are legally required to be covered (£5 million minimum) by employers’ liability insurance (for injury or disease) and to provide a safe workplace to your nanny. In the unfortunate event of an accident occurring in your home during her working hours, your nanny would have the right to bring a claim for reimbursement of costs and compensation, if you were found to be negligent. Employers’ liability insurance will cover you against any such claim and reimburse your nanny. Failure to provide employers liability insurance, may also leave you open to prosecution.
Q. What is the screening process you undertake on your nannies and babysitters?
A. All of our nannies have Enhanced Criminal Background Checks (DBS Checks, formerly known as CRB Checks) or appropriate international police checks as well as First Aid Training. All our nannies/sitters have been interviewed by one of our consultants in a face to face interview, or rarely a Skype or phone interview. They will have relevant child related experience and/or childcare qualifications with reference checks that have been personally conducted by one of our consultants. We pride ourselves in providing our families with the highest calibre of professional nannies/sitters. We also do an ID document check to be sure the nannies are in the United Kingdom legally.
Q. Will I get the same babysitter every time I book?
A. You are able to request a certain babysitter, by adding the babysitters name in special requests, or you can email through to your regional office and put through a request. We will always let the sitter know that you have requested them and if they are unable to accept the booking, then it will be made available to others as sometimes the requested sitter may not always be available.
Q. Do I get a refund if you can’t find a babysitter?
A. Yes - if Rockmybaby® is unable to place a babysitter with your booking, your agency fee is fully refundable. Once confirmation of a sitter is made the booking fee is non-refundable. Also view our Terms & Conditions page in regards to refunds.
Q. How many children can you have with one babysitter?
A. We have a maximum of four children per babysitter - Rockmybaby® consultants at their discretion may request that more than one babysitter is required for reasons of safety and wellbeing of the children. For example if a client/s booked one babysitter for four children under the age of three - this would require two babysitters.
Q. What are the difference in prices between Nannies and babysitters?
A. Please view our pricing page for the hourly rates of our babysitters in your area. Nanny rates are negotiable between you and the nannies at the time of the interview, unless you have advertised your position as a non-negotiable flat rate. Our babysitter’s are paid £10 per hour and given £15 in taxi fare after midnight.
Q. Does it cost anything to register our nanny request on the website?
A. No – there are no upfront fees for registering your nanny request. Our placement fees are applicable when employment is offered to one of our carers - please view our pricing page to find out costs on our placement fees.
Q. How long can the recruitment process take?
A. Each nanny request is unique according to your location and the availability of our nannies. Once your request has been received it will get posted on our nanny jobs board and emailed out to all our screened nannies on the database. We will then forward you the resumes of the nannies that would like to be considered for your position. This process can take anywhere between 1 - 2 days or a few weeks.
Q. What additional housekeeping duties can we ask the nanny to do?
A. Normally nannies are expected to keep all children’s rooms and living areas clean and tidy, children’s laundry, change linen and organize children meals. At the time of the interview discuss with the nanny what extra duties you are interested in the nanny performing. At this stage you have clearly outlined what is required of the position and if the nanny is happy to include in her contract.
Q. What additional insurance do we need?
A. Rockmybaby® London recommends in the strongest possible terms that parents be sure that their nanny has public liability insurance in place, before they commence work. All policies should provide cover in the event of an incident occurring while the nanny is carrying out her professional duties, with a limit of indemnity of not less than £1M. Rockmybaby® thoroughly vets candidates through a rigorous screening process but accidents can and do happen and insurance should be in place to cover anything that may happen to your children in the care of a nanny or babysitter. As an employer, you are legally required to be covered (£5 million minimum) by employers’ liability insurance (for injury or disease) and to provide a safe workplace to your nanny. In the unfortunate event of an accident occurring in your home during her working hours, your nanny would have the right to bring a claim for reimbursement of costs and compensation, if you were found to be negligent. Employers’ liability insurance will cover you against any such claim and reimburse your nanny. Failure to provide employers liability insurance, may also leave you open to prosecution.